Question 1

How much will my appointment cost?

Accepted Answer

It depends on the type of appointment and your eligibility. We are a private billing practice, so standard consultations are privately billed, with eligible patients able to claim a Medicare rebate that reduces your out-of-pocket cost. You'll find every fee and rebate in our fee schedule, which is available on request.

Question 2

What is a Medicare rebate, and how do I claim it?

Accepted Answer

A Medicare rebate is the portion of your consultation fee that Medicare pays back to you. For privately billed appointments you pay the full fee on the day and, where you're eligible, we can process your rebate on the spot straight to your bank account, so you're only ever out of pocket the gap.

Question 3

What if I'm not eligible for Medicare?

Accepted Answer

Patients without a valid Medicare card are welcome and will be charged the full private consultation fee, with no rebate applied. If you're visiting from overseas or unsure about your eligibility, our reception team is happy to talk you through the cost before you book.

Question 4

How and when do I pay?

Accepted Answer

Payment is made on the day of your appointment and can be made by cash, EFTPOS or credit card. If you're eligible, we can process your Medicare rebate at the same time, with the rebate generally deposited directly into your nominated bank account by Medicare.

Question 5

Do you bulk bill?

Accepted Answer

We are a private billing practice, so consultations are privately billed. If you are eligible, you can claim a Medicare rebate that reduces your out-of-pocket cost. Every fee and rebate is set out in our fee schedule, which is available on request.

Question 6

Why do you call yourselves a collective?

Accepted Answer

To us, healthcare is about more than a prescription or an appointment. It's a lifelong journey. Throughout that journey, it's often the human connection, the trust you build, and knowing you're supported by people who genuinely care that make all the difference. From the moment you reach out, our aim is for you to feel welcomed, listened to and supported. We chose the name Medical Collective because we recognise that no one healthcare professional can meet every need, so we've intentionally created a space that brings together a team who share the same values. We're starting with general practice, skin cancer medicine and minor procedures, with additional services to follow, making it easier to access connected care, closer to home.

Question 7

Are you accepting new patients?

Accepted Answer

Yes, we are now open and welcoming new patients. Get in touch to register as a new patient or request your first appointment, and our team will be in touch shortly.

Question 8

Can I ask to see a particular doctor?

Accepted Answer

Yes. If you have a preference, please let us know when booking and we'll do our best to accommodate it, subject to appointment availability and the urgency of your medical needs.

Question 9

Do you offer telehealth?

Accepted Answer

Yes, we offer telehealth appointments where appropriate. If you're new to our practice, we recommend considering a face-to-face appointment first: it gives you the chance to get to know your GP, build a trusted relationship, and generally makes you eligible for Medicare rebates on telehealth appointments over the following 12 months. Need a telehealth appointment sooner? No problem, you're welcome to book one at any time. Just keep in mind that if you haven't seen your GP in person within the last 12 months, your consultation will be privately billed, as Medicare rebates won't apply.

Question 10

Do you offer after-hours care?

Accepted Answer

We're currently finalising our after-hours arrangements and will update this page as soon as they're available. If you require urgent medical attention, please call 000 or attend your nearest emergency department.

Dr Michael Allen